21 November 2023 2:00pm–5:00pm
Tuesday 21st November
1400-1700 – These are revised details from what is advertised in our programme.
Managing Challenging Behaviour– aimed at UNISON members working in schools.
This learning offer is now being offered by 2Resolve – https://2resolve.co.uk/
Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict
How this will benefit you:
On completion of this Conflict Management Course you will be able to:
- Understand how to appropriately and effectively respond to anger and aggression
- Identify how to effectively plan for managing angry and aggressive people
- Recognise the different stages of conflict escalation
- Utilise strategies to diffuse and calm anxious and aggressive people
- Remain calm and composed to ensure the most positive outcome
- Interpret body language and be more aware of the signals that you are projecting
- Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)
FULLY BOOKED – Waiting List Open
We hope that employers and Managers see the benefit to requesting time off to attend from your workplace should you need too.
You may want to make your Branch Union Learning Representative or Education Officer aware that you are attending this course to link with other learners or join the local learning network
If you are in need of support to request time off from your work to attend please talk to the branch to gain support.
These sessions are being held during the daytime but if you are on shift or working and want to attend you may be able to negotiate time off from your workplace.
You may have a local policy or learning agreement to support with gaining reasonable time off to attend our learning from your employer. There is also guidance via ACAS – Time off advice
For further learning options please keep an eye on our webpage and social media.
If you have any questions about the course please do not hesitate to get in contact with us
Email: SW Education Enquiries
Am I entitled to time off to attend a course?
Yes, you should approach your line manager to arrange time off in the same way you would for other training and annual leave. We hope that Line Managers and employers see the benefit for you attending our UNISON Learning offer.
The right to time off in workplaces where the UNISON is recognised can on occasions create less barriers to members who want to attend learning offered by UNISON. Trade union workplace representatives have a right to paid time off for the purpose of carrying out their trade union duties or to take part in union training. Where there isn’t a recognition agreement or facility time agreement, reps should seek advice from their branch in the first instance in regards to time off for training.
By registering to this course using the booking button please ensure you have the time off to attend. Support for requesting time off can be offered.
What are our courses like?
Our courses are friendly and informal. Our training is aimed at making learning a fun rather than a daunting experience. Everyone’s views and experiences are listened to. You will not be lectured at and given every opportunity to participate and there is no exam at the end unlike school or college. We have guidance on this under our ” Working together guidelines” ( Link available on this page)
Points to consider
Where are you going to be doing the online course? In a busy or loud environment which may be distracting? Somewhere where you are likely to be interrupted? If possible find a quiet space to complete the course either at work or at home. What equipment are you going to use? To access all of our E-learning courses, you will need a tablet or computer. If you are using your employer’s IT equipment, then make sure you have permission to use it for a trade union course. Most facility agreements allow you to use employer equipment, but check with your branch if you are unsure. Ensure that you have access to use ZOOM or TEAMs.
What happens if I need to cancel my place on an e-leaning course?
Due to our members learning courses being in high demand, with waiting lists if we exceed numbers, we ask that you notify us as a matter of urgency to enable us to be able to offer the place to others who may be on the waiting list.