Communicating with Members (Truro)

22 October 2019 8:30am–3:30pm

Truro

This is a one-day course aimed at helping stewards communicate effectively with members from an organising perspective.

Further Representation Skills (Truro)

21 – 22 November 2019

Truro

This course reinforces some approaches and procedures introduced in the 5 day Stewards course and explores in more detail: Process for identifying needs and exploring what is and isn’t a case Recap on sources of information especially the ACAS code Preparing for a grievance and a capability case Planning and building a case including interviewing […]